Refund policy

At Anavia, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we are happy to assist you with a return under the following conditions:

1. General Returns:

   • You have 30 days from the date of receipt to return your jewelry for a full refund or exchange.
   • The item must be unused, in original condition, and in its original packaging to be eligible for a return.

2. Personalized and Engraved Jewelry:

   • No returns or exchanges are accepted on personalized, engraved, or customized jewelry (e.g., jewelry with names, dates, or custom messages), as these items are made specifically for you.

3. Return Process:

   • To initiate a return, please contact our customer service team at [support@anavia.com - 888-727-7338].
     
   • Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

4. Refunds:

   • Once your return is received and inspected, we will process your refund within 7 business days to the original payment method.
   • Please note that shipping fees are non-refundable.

If you have any questions or concerns regarding your return, please don’t hesitate to reach out to us. Thank you for shopping with Anavia!