Shipping policy

Effective Date: February 13, 2025

At Anavia, we strive to ensure that your order arrives safely and on time. Below are the details of our shipping process, estimated delivery times, and other important information.

1. Processing Time

1.1. Orders are typically processed within 1-3 business days (excluding weekends and holidays).
1.2. Personalized and engraved jewelry may require additional processing time, typically 3-5 business days before shipping.

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options at checkout:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.

Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or unforeseen circumstances.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location, chosen shipping method, and order total. We occasionally offer free shipping promotions, which will be clearly stated on our website.

4. International Shipping

4.1. We currently ship to select international destinations. Delivery times and shipping rates vary by country.
4.2. Customers are responsible for any customs duties, taxes, or import fees charged by their country.

5. Order Tracking

5.1. Once your order has shipped, you will receive a confirmation email with a tracking number.
5.2. Please allow up to 24 hours for tracking updates to appear.

6. Lost, Stolen, or Delayed Packages

6.1. Anavia is not responsible for lost, stolen, or delayed packages caused by third-party shipping carriers.
6.2. If your package is lost in transit, please contact the carrier directly. If you need further assistance, reach out to our customer service team.

7. Address Errors & Undeliverable Packages

7.1. Please ensure that your shipping address is correct before completing your order.
7.2. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipping fees.

8. Contact Us

If you have any questions about our shipping policy, please contact us at:

📧 Email: support@anavia.com
📞 Phone: 888-727-7338

Thank you for shopping with Anavia!