Shipping & Returns
FREE Standard Shipping on U.S. Orders $50+
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.
Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority and International shipping if multiple attempts are made for delivery.
If you are not happy, we are not happy. If you are unsatisfied with your items for any reason, feel free to send them back. Any unaltered item in its original packaging within 30 days from its delivery date can be accepted for a return. After we receive your return package, we will issue a refund to you. You can also choose to return for a merchant credit or make exchanges.
ANAVIA has a guarantee policy on the quality and satisfaction of our product line. To maintain our guarantee, all pendants must be sealed with glue after filling. We are not liable for un-sealed, incorrectly glued pendants or lost pendants due to a broken chain.
RETURNING MERCHANDISE BY MAIL
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, tags, parts, and accessories. All items must be returned in good condition to insure credit.
Send the return package to the following address
Attn: Return Department
927 Canada Ct.
City of Industry, CA 91748
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Free shipping items will occur a 10% restocking fee.
It is recommended that you use USPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status. (We cannot be responsible for packages lost en route to our company.)
REFUSED & UNDELIVERABLE PACKAGES
All refused shipments will be charged 30% restocking fee based on the purchase price of the rejected merchandise(s). Shipping fee is non-refundable.
All undeliverable packages due to incorrect name or address, or not present / failure to claim will result in a 30% restocking fee. Shipping fee is non-refundable.
WRONG / DEFECTIVE ITEMS
For all defective/wrong items please start a damage claim by contacting: email@example.com
Please including clear photos of the wrong/defective item and a copy of the original invoice.
We may or may not require the original item to be returned back to us, we will response for any shipping cost that caused by our mistake.
Exchange will be made within (3) business days after receipt of package.
Refund will be made within ten (10) business days after receipt of package.
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Please allow 7-14 business days from the return ship date for your return to be processed and credited. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement.